About Us

About Us

The Quality Matters Program (QM) is an international organization representing broad inter-institutional collaboration and a shared understanding of online course quality. QM's quality assurance processes have been developed to improve and certify the design of online and blended courses.

Academic, government, and education-related organizations use the tools in developing, maintaining and reviewing their online courses and in training their faculty.

Did You Know?

  • QM academic institutions can subscribe as individual campuses, through a consortium of schools, or as part of a comprehensive system.
  • QM maintains a registry of courses that have met Quality Matters' rigorous design standards.
  • QM standards are supported by best practices and the research literature (PDF), which is updated (PDF) with every new rubric release.
  • QM was started by MarylandOnline, Inc., a consortium of colleges and universities, who saw early the quality challenge and continues its innovative work today.
  • QM has trained more than 23,000 faculty and instructional design staff.

Frequently Asked Questions

What is Quality Matters?

Quality Matters (QM) is a faculty-centered, peer review process that is designed to certify the quality of online and blended courses. QM is a leader in quality assurance for online education and has received national recognition for its scalable, peer-based approach and continuous improvement in online education and student learning.  Learn More.

Which institutions are best suited for adopting Quality Matters?

QM has rubrics and tools that support any organization with an educational mission or training unit that includes online delivery. Community and technical colleges, universities, K-12 institutions, corporations, and government agencies are subscribing to the Quality Matters Program to supplement their quality assurance efforts and improve the quality and effectiveness of their distance learning programs. Learn more.

How will my institution benefit from implementing Quality Matters?

Quality Matters processes benefit both individual educators and their institutions in the following ways:

  • Improved student engagement and learning outcomes
  • Adoption of a systematic and comprehensive continuous quality assurance process that includes faculty training, course development, and course improvement processes that are aligned with accreditation standards
  • Incorporation of new technologies and research findings
  • Opportunity to engage in benchmarking activities with peer institutions
  • Ongoing faculty professional development
  • Opportunity for peer-to-peer collaboration and sharing across institutions
  • Online courses that meet a consistent and widely-respected quality threshold