Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.
For general inquires and assistance, please use the chat/message tab at the bottom of the page or send us an email. For member support or issues related to your account, please contact our help desk.
QM Staff
Deb Adair, Ph.D.
Executive Director
Email Deb
Skype: dadair.qm
Jade Deitrick
Executive Assistant
Email Jade
Skype: live:jdeitrick_9
Senior Directors
Tom Claffey
CFO & Senior Operations Director
Phone: 410-497-8036
Fax: 301-560-6693
Email Tom
Skype: tclaffey.qm
Yaping Gao, Ed.D.
Senior Academic Director: Member Services & Partnerships
Phone: 410-657-8826
Email Yaping
Skype: yaping.qm
Brenda Boyd
Senior Academic Director: Program Services
Phone: 410-497-8027
Email Brenda
Skype: brendaboyd.qm
Membership Services
Marijane Hakun
Member Services Manager
Phone: 410-497-8001
Fax: 301-560-6693
Email Marijane
Skype: mhakun.qm
Michelle Pierpont
Member Services Specialist
Phone: 410-497-8029
Fax: 301-560-6693
Email Michelle
Skype: michellepierpont
Community Engagement & Events
Jim Snyder, Ed.D.
Director of Community Engagement & Marketing
Phone: 410-497-8039
Email Jim
Skype: jsnyder.qm
Grace Hall
Senior Manager of Multi-Media Public Relations
Phone: 410-497-8028
Email Grace
Skype: ghall.qm
Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Email Beth
Skype: bknapp.qm
Quality Assurance
Melissa Poole
Director of Quality Assurance
Phone: 410-497-8031
Email Melissa
Skype: mpoole.qm
Mary Ann Zellman
Manager of Quality Assurance
Phone: 410-497-8065
Email Mary Ann
Skype: mzellman.qm
Jennifer Pfeuffer
Course Review Specialist
Phone: 410-497-8003
Email Jennifer
Skype: Jennifer Pfeuffer
Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Email Cathy
Skype: live:cmcafee_16
Kevin L. Williams
Quality Assurance Manager
Phone: 410-497-8078
Email Kevin
Skype: Kevin L. Williams
K-12 Program
Christine Voelker
K-12 Program Director
Phone: 410-497-8037
Email Christine
Skype: christinevoelker.qm
Suzanne Scheffler
K-12 Program Manager
Phone: 410-497-8072
Email Suzanne
Skype: sscheffler_10
Professional Development
Cecelia Green
Senior Manager of Professional Development
Phone: 410-497-8071
Email Cecelia
Skype: cecelia.green.qm
Nancy Ragias
QM Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Email Nancy
Skype: nancyragias.qm
Jillian Jevack
Instructional Design Manager
Phone: 410-497-8073
Email Jillian
Skype: jillian.jevack.qm
Irene Roselli
Manager of Professional Certification Programs
Phone: 410-934-0441
Email Irene
Skype: live:iroselli
Rico Lauchu
Instructional Technologist
Phone: 410-497-8038
Email Rico
Skype: rlauchu.qm
Claudia Sanchez Bustos
Instructional Design Specialist
Phone: 410-497-8563
Email Claudia
Skype: live: chowery_3
Elisa White
Instructional Design Specialist
Phone: 410-934-0339
Email Elisa
Skype: Elisa White
Amanda Harner
QM Professional Development Assistant Registrar
Phone: 410-970-6895
Email Amanda
Skype: Amanda Harner
Research
Bethany Simunich, Ph.D.
Director of Research & Innovation
Phone: 410-497-8068
Email Bethany
Skype: Bethany Simunich.QM
Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Email Barbra
Skype: bburch.qm
Leigh Hopf
Research and Data Analyst
Phone: 410-657-8203
Email Leigh
Skype: live:lhopf_3
Finance, Human Resources & Administration
Jeannemarie Smiroldo
Manager of Administrative Services
Phone: 410-497-8004
Fax: 301-560-6693
Email Jeannemarie
Skype: jsmiroldo.qm
Kathryn Williams
Accounting Assistant
Phone: 410-497-9041
Email Kathryn
Skype: Kathryn Williams
Creative Services
Kathleen Schassen
Director of Creative Services & Brand Experience
Phone: 410-497-8066
Email Kathleen
Skype: kschassen.qm
Amy Santo
Social Media Manager & Senior Copywriter
Phone: 410-609-4511
Email Amy
Skype: live:asanto_17
Information Technology
Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Email Jeremy
Skype: jslye.qm
Steven Harrison
IT Network Manager
Phone: 410-497-8032
Email Steven
Skype: sharrison.qm
Rekha Subramanian, Ph.D.
Senior Web Applications Developer
Phone: 410-497-8533
Email Rekha
Skype: rekha.qm
Robert Phelps
Web Applications Developer
Phone: 410-497-8552
Email Robert
Skype: rphelps_30
Angie Pierpont
IT Project Manager
Phone: 410-497-8072
Email Angie
Skype: angie.pierpont.qm
Laura Molnar
IT Support Specialist
Phone: 410-609-3100
Email Laura
Skype: lmolnar_18
Lakota Meagher
IT Network Specialist
Phone: 410-497-8041
Email Lakota
Skype: Lakota Meagher
