QM Staff & Board of Directors

Quality Matters is a non-profit organization based in Maryland whose employees work virtually from points across the United States.

For general inquires and assistance, please use the chat/message tab at the bottom of the page or send us an email. For member support or issues related to your account, please contact our help desk.  

QM Staff

Executive Team
Dr. Deb Adair

Deb Adair, Ph.D.
Chief Executive Officer 
Email Deb 
Skype: dadair.qm


Tom Claffey
Chief Financial Officer & Vice President Operations
Phone: 410-497-8036
Fax: 301-560-6693
Email Tom
Skype: tclaffey.qm

Brenda Boyd

Brenda Boyd
Vice President Program Services
Phone: 410-497-8027
Email Brenda
Skype: brendaboyd.qm

Bethany Simunich, Ph.D.
Vice President Innovation & Research
Phone: 410-497-8065
Email Bethany
Skype: Bethany Simunich.QM

Member Engagement

Jim Snyder, Ed.D.
Director Marketing & Engagement
Phone: 410-497-8039
Email Jim
Skype: jsnyder.qm


Marijane Hakun
Senior Manager, Member Services
Phone: 410-497-8001
Fax: 301-560-6693
Email Marijane
Skype: mhakun.qm


Michelle Pierpont
Senior Specialist, Member Services
Phone: 410-497-8029
Fax: 301-560-6693
Email Michelle
Skype: michelle.pierpont.qm


Grace Hall
Senior Manager Marketing & Engagement
Phone: 410-497-8028
Email Grace
Skype: ghall.qm


Beth Knapp
Events & Conferences Manager
Phone: 410-497-8063
Email Beth
Skype: bknapp.qm


Suzanne Scheffler
Community Engagement Manager, K-12
Phone: 410-609-4200
Email Suzanne
Skype: sscheffler_10

Quality Assurance

Melissa Poole
Director of Quality Assurance
Phone: 410-497-8031
Email Melissa
Skype: mpoole.qm


Jennifer Pfeuffer
Senior Quality Assurance Manager
Phone: 410-497-8003
Email Jennifer
Skype: Jennifer Pfeuffer

Pamela Shaw

Pamela Shaw
Senior K-12 Quality Assurance Manager
Phone: 410-497-8571
Email Pamela
Skype: Pam Shaw

Cathy McAfee

Cathy McAfee
Course Review Specialist
Phone: 410-575-4722
Email Cathy
Skype: live:cmcafee_16

Andrea Geiger

Andrea Geiger
Course Review Specialist
Phone: 410-497-8076
Email Andrea
Skype: Andrea Geiger

Professional Development

Lorri Barnett
Director of Professional Development
Phone: 410-497-8002
Email Lorri
Skype: Lorri Barnett


Jillian Jevack
Senior Manager of Instructional Design
Phone: 410-497-8073
Email Jillian
Skype: jillian.jevack.qm


Nancy Ragias
Professional Development Registrar
Phone: 410-497-8043
Fax: 301-560-6683
Email Nancy
Skype: nancyragias.qm


Rico Lauchu
Senior Instructional Technology Specialist
Phone: 410-497-8038
Email Rico
Skype: rlauchu.qm

Claudia Sanchez Bustos

Claudia Sanchez Bustos
Instructional Design Specialist
Phone: 410-497-8563
Email Claudia
Skype: live: chowery_3

Elisa White

Elisa White
Instructional Design Specialist
Phone: 410-497-8545 
Email Elisa
Skype: Elisa White

Liz Cummins

Liz Cummins, Ph.D.
Facilitation Program Manager
Phone: 410-497-8549 
Email Liz
Skype: Liz Cummins

Innovation & Research

Barbra Burch
Manager of Research & Development
Phone: 410-497-8070
Email Barbra
Skype: bburch.qm


Leigh Hopf
Senior Analyst
Phone: 410-657-8203
Email Leigh
Skype: live:lhopf_3

Racheal Brooks, Ph.D.
Director of QA Implementation Solutions
Phone: 410-497-8531
Email Racheal
Skype: Racheal Brooks

Finance, Human Resources & Administration

Jeannemarie Smiroldo
Senior Manager of Administrative Services
Phone: 410-497-8004
Fax: 301-560-6693
Email Jeannemarie
Skype: jsmiroldo.qm

Kathryn Williams

Kathryn Williams
Accounting Assistant
Phone: 410-497-8035
Email Kathryn
Skype: Kathryn Williams

TJ Trevino

TJ Trevino
HR Generalist
Phone: 410-988-3145
Email TJ
Skype: TJ Trevino

Creative Services

Kathleen Schassen
Director of Creative Services & Brand Experience
Phone: 410-497-8066
Email Kathleen
Skype: kschassen.qm

Braeden Henderson

Braeden Henderson
Senior Copywriter & Communications Specialist
Phone: 410-497-8542
Email Braeden
Skype: Braeden Henderson

Information Technology

Jeremy Slye
Director of Information Technology Services
Phone: 410-497-8033
Email Jeremy
Skype: jslye.qm


Steven Harrison
IT Network Manager
Phone: 410-497-8032
Email Steven
Skype: sharrison.qm


Rekha Subramanian, Ph.D.
Senior Web Applications Developer
Phone: 410-497-8533
Email Rekha
Skype: rekha.qm


Angie Pierpont
IT Project Manager
Phone: 410-497-8072
Email Angie
Skype: angie.pierpont.qm

Laura Molnar
IT Support Specialist
Phone: 410-609-3100
Email Laura
Skype: lmolnar_18