2021 CHLOE 6 Report

CHLOE 6: Online Learning Leaders Adapt for a Post-Pandemic World

The 2021 report, authored by Quality Matters and Eduventures® Research, tracks how institutions are reassessing their priorities related to online learning and shifting focus to ed tech enhancements, faculty professional development and online quality. The report was compiled from responses from 422 chief online officers (COO) representing 2- and 4-year colleges and universities.

More than half of the survey respondents (57%) across all sectors of higher education, including predominantly in-person institutions, indicated that, going forward, the pandemic experience is leading to a positive reassessment of institutional priorities related to online learning. Key survey findings from the 69-page report include:

  • An elevated commitment to online learning quality assurance goals, including having courses meet quality standards, supported by a commitment to faculty professional development.
  • An average 10-15% increase across institutions in online professional development and student orientation to online study to serve formerly in-person faculty and students. 
  • The largest yearly increases ever in ed tech investment in 2020 and 2021 across all sectors of higher ed. 

Future CHLOE reports will track whether the momentum stimulated by the pandemic has lasting effects. If you are a COO and wish to participate in the next CHLOE Survey, or if you wish to nominate the COO at your institution, please include that information on the download form and/or contact QM’s Manager of Research & Development Barbra Burch.